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Terms and Conditions

Driver requirements:

The minimum age to rent a car is 19.
A young driver surcharge applies to drivers under 25.
There is no maximum age.
A senior driver fee applies to drivers over 71 years old.
The driver's license must have been issued by the authorized authorities at least 1 year(s) prior to the rental start date.
A driver's license printed in a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc.) must be supplemented by an international driving permit.
Driver's licenses issued in the following country(ies): United Kingdom, EU countries will be accepted.
Driving licenses issued by all other countries must be accompanied by an International Driving Permit (IDP).
Please note that the International Driving Permit is only valid if accompanied by a regular driving license.
To pick up the car, the following documents are required: passport, valid driving license, credit card in the name of the main driver.

Security deposit / refundable deposit:

The deposit will be blocked on the customer's credit card until the end of the rental period.

The exact amount of the deposit is calculated at the time of pick-up because it depends on the vehicle.

Accepted credit cards (with the first and last name of the main driver, with the card numbers, expiration date, and CVC printed):

  • Visa Credit
  • MasterCard Credit

Not accepted:

  • Another person's card (including family members)
  • Any virtual payment (e.g., Google Pay, Apple Pay, etc.)
  • Company cards, even if the company owner is the driver
  • Cards with credit and debit options
  • Cards from online-only banks
  • American Express Credit
  • Maestro
  • Cash
  • Any prepaid card
  • Diners Club

Payment terms:

Credit cards accepted (with the first and last name of the main driver, with the card numbers, expiration date, and CVC printed on them):

  • Visa Credit
  • MasterCard Credit

Debit cards accepted (with the first and last name of the main driver, with the card numbers, expiration date, and CVC printed on them):

  • Visa Debit
  • MasterCard Debit

Cards not accepted for payment:

  • Another person's card (including family members)
  • Any virtual payment (e.g., Google Pay, Apple Pay, etc.)
  • American Express Credit
  • Maestro
  • Cash
  • Any prepaid card
  • Diners Club

Please note: The card used for payment and deposit must be the same.

Protection and insurance

Insurance included:

  • Collision coverage with deductible

In the event of damage to the bodywork, you will have to pay an amount for damages not exceeding the deductible (other parts of the vehicle are not covered).

  • Theft protection

If the vehicle is stolen, you will have to pay an amount not exceeding the deductible.

  • Civil liability (TPL) Limit: €500,000.00

Mandatory coverage for injuries and damage you may cause to other people while driving the vehicle

Optional insurance:

SERVICE GOLD COMPLETE 

  • Zero deductible – eliminates financial liability in the event of damage to the vehicle.
  • Protection against theft or attempted theft (does not include objects left inside the vehicle).
  • Protection for the windshield and other windows.
  • Protection for tires (excluding cases of irresponsible driving)
  • Protection for headlights

TRAVEL ASSISTANCE PLUS

  • Transportation of customers back to Rent-a-Car or hotel in case of accident or breakdown.
  • Vehicle towing.
  • Flat tire replacement.
  • Lost keys/keys locked inside the vehicle.
  • Flat battery.
  • Running out of fuel or fuel replacement.

NOTE: Travel assistance does not include damage to the vehicle or keys.

Full package rental with ZERO deductible

If you choose a full package rental with zero deductible, you will not need a credit card or Service Gold Complete insurance to protect your vehicle.

CANCELLATION:

Cancellation up to 48 hours before pick-up with a penalty of 25% of the reservation value, after which period the total reservation value will be charged.

Extras and optional services:

Special equipment available: Baby seat (up to 1 year old), Child seat (2-4 years old), Booster seat (4-10 years old).
The prices for extra services are displayed on the booking page and will be available at the local counter.
Up to 3 additional drivers are allowed.
There is an additional fee for each driver.
Some additional drivers are subject to an additional driver fee, young driver surcharge, or senior driver surcharge.
When picking up the vehicle, all drivers must be present and must produce valid documentation.

Fuel:

The vehicle is provided with a full tank of fuel and must be returned with the same amount to avoid additional costs.
If you do not receive the vehicle with a full tank, you must return it with the same amount you received.

Rental period:

The maximum rental period per contract is 45 days.
If you need to extend the rental period, you must return to the car rental office at the end of the rental period to sign a new contract.

Working hours:

Out-of-hours service is available by prior arrangement and for an additional fee (35€).

The period of time during opening hours during which the vehicle is still guaranteed for the customer if the customer arrives late for pick-up (grace period) is 60 minutes.

Mon: 8:00 a.m. - 7:59 p.m.
Tue: 8:00 a.m. - 7:59 p.m.
Wed: 8:00 a.m. - 7:59 p.m.
Thu: 8:00 a.m. - 7:59 p.m.
Fri: 8:00 a.m. - 7:59 p.m.
Sat: 8:00 a.m. - 7:59 p.m.
Sun: 8:00 a.m. - 7:59 p.m.