Terms and Conditions

OPENING HOURS

The opening hours of our rent-a-car are from 08:00 to 20:00. If you book your rental outside of these hours, there will be a 25€ hourly fee.

Delivery and return

AIRPORT

Delivery:

If you have a reservation for Madeira Airport, the rent a car will pick you up at the airport arrivals, our meeting point is at the exit, pay attention to our van with FunchalDrive advertising, the car rental and contract it is done at our counter, outside the terminal.

Devolution:

The vehicle is returned at our facilities (Rua do Cano 42ª – Santa Cruz) then we will take you on our transfer to departures next to the entrance doors to the terminal. If the return is between 8 pm and 8 am, it will be done at Park 7 at the airport.

HOTEL

Delivery and return:

The rent a car will deliver and collect the car at your hotel in Funchal, if your hotel is far from the city of Funchal, the rent a car may charge €20 for delivery and collection.

RENT A CAR

Delivery:

If you are far from one of our branches, you can contact our rent a car, we will go to the center of Funchal and pick you up or your hotel.

Devolution:

When you return your car to our car park located in São Martinho, the rent a car will drop you off free of charge at Avenida go Mar, next to Praça CR7, if you want to go somewhere else, it may cost 20€.

Insurance, Deposits and Deductibles

Rent a car has 3 insurances available, Normal (CDW), Super (SCDW) and Supplementary.

CDW Normal Insurance

It is the insurance with a deductible of €950, this insurance is an insurance against third parties that is included in the base price of the rental, with this insurance the car is under the customer's responsibility, however damages caused to third parties are covered by this insurance.

Super SCDW Insurance

It is a franchise exemption, with this insurance you are free from any liabilities caused by accident and theft in the rented vehicle.

Supplemental Insurance

It is an insurance for the windows, tires and bottom of the car, these 3 things are not included in the normal insurance (cdw), nor in the super (SCDW).

Deposits and Deductibles

A deposit will be blocked on the customer's credit card until the end of the rental period.


Fuel policy

The vehicle is supplied with a full tank and must be returned with the same value to avoid additional charges.

If you have not returned the full deposit, the rent a car will charge €25 for each room in the missing deposit, ie around €100 for the fuel deposit. Attention, no member of the company goes with you to the gas pump, nor do we provide this service.

If the vehicle you rent does not have a full tank, the employee will take note of the amount of fuel, and must return the same.


Breakdowns and travel assistance

If your car breaks down, we will come to you within a maximum period of 45 minutes, the rent a car will pick you up on the road, we will take you to our car park to deliver a new vehicle, if it is not possible to deliver the vehicle to the At the moment we will take you to your hotel and repair the vehicle on the same day, the time you have without a vehicle will be extended in your rental, we will charge the missing fuel in your damaged vehicle with a stipulated price of €25 per room.

The assistance is free, but beware, if the assistance is for the battery, we will charge 70€, our batteries are changed every year, it will only discharge if something in the car remains on for a long time.


Cancellation, Returns and Complaints

The cancellation of your reservation has a cost of 25% of the value of the rental with FunchalDrive, however if it is booked through an operator you should consult their cancellation policy.


Returns

After renting the car, if you want to cancel rental days, it is possible, but the rent a car will not refund your money for the rest previously hired.


Claims

If you are not satisfied with your vehicle or with any equipment rented with our rent a car, please contact us, we will exchange the vehicle or equipment as soon as possible. In neither of these two cases will we refund money.


Accidents

In the event of an accident, you must immediately contact the rent a car to activate the insurance, it will be necessary to hand in the accident declaration properly filled out and in compliance, as well as photos of the accident and all the possible data to be collected. otherwise the company may decline any liability.


Fines

Fines/fines must be paid on time, if you are caught in a fine and do not pay by the time of return, the rent a car will charge the amount of the fine plus a fee of €22.50.

Airport Office

Office Funchal

Office Ajuda

Working hours

© 2021 FunchalDrive Rent-a-car